Our blueprint for your future.
Think simple. Think smart!
Our thinking is simple. From site selection consultation to detailed business operations manuals, from comprehensive and ongoing training, to complete business management software, from marketing and advertising materials to our Customer Order Center, we're there for you. We know that a lasting partnership can only succeed if both teams put forth equal effort. That's why we'll be with you every step of the way, providing guidance, support, and advice. Because our success depends on yours—we continually provide all of our franchises with all the tools they'll need to build a solid business from the ground up. You have our word on it.
Start-Up Services
- Guidance in all phases of establishing your business
- Assistance in developing a territory plan
- Site selection support
- Grand opening planning and assistance
- Initial training and manuals
- Systems, processes, software and support
- Equipment Acquisition and Leasing Assistance
Phase I: Initial Comprehensive Training
- Materials for on-site training
- Initial headquarters management and operations training
- Operational training in a working SMARTBOX location
- Opening support and training at your site immediately prior to and during commencement of operations
- Continuing on-site management support and consultation
- Annual ongoing continuous and advanced training
Phase II: Ongoing Training and Support
- Collective buying power
- Contents protection insurance
- Continuing comprehensive training
- Continuing research and development
- A National Customer Order Center
- Franchisee support center
- Online purchasing and ordering systems
- Protected Territories
- SMARTZONE communications tool
- Inter-territorial long distance moving network
- Strategic local and national partnerships
Exclusive Marketing Program
- Corporate Website
- Customized local franchise websites
- Online quote generator for online purchasing and ordering
- Preferred Partner Program
- Corporate collateral
- Advertising Resource Library
Customer Order Center
- Located in Richmond, Virginia at headquarters
- Provides a cost effective way to process orders
- Eliminates the need for sales reps at local sites
- Alleviates the need to take and process orders at the local franchisee level
- Provides consistent initial customer experience
- Has the ability to coordinate long distance move opportunities - handled by our customer care reps
Preferred Partner Program
- Provides local and national partnership opportunities
- Allows franchisees to develop relationships with outside vendors
- Numerous benefits and incentives to help increase business
SMARTBOX Long Distance
- For moves greater than 50 miles
- Single point of contact appointed to assist customer from start to finish
- Inter-territorial network of affiliates
- Provides affordable, full service moves for your customers
